This was a topic that I felt I really needed knowledge and support with as it is a big issue in the service I work for. All of the content was my favourite and the opportunity to talk to others who work in befriending services is always valuable.
Exploring strategies for referral management, creating capacity growth and appropriate endings, this course is created to assist befriending projects to implement a strong system that is both making the most of their ability while recognising the pressures and responsibility involved.
All attendees will gain access to our course delegate pack. This contains a range of good practice resources, information on customer relation management software, an organisational capacity survey and more. All participants will be invited to attend a free 1:1 consultation post-event to discuss ideas for improving capacity or managing the waiting list of their project.
All participants of Vital Skills have the opportunity to earn a certificate of attendance by completing the summative assessment to evidence their learning on the course.
Not sure if this course is right for you? Want to ask questions? Contact the course facilitator via email at Victoria@befriending.co.uk