E-learning: Handling Complex and Inappropriate Referrals

£36.00

Have you ever felt overwhelmed by referrals that don’t fit your service, or struggled to protect your team’s capacity? This course will guide you through practical, proven strategies to reduce complex and inappropriate referrals in befriending organisations.

You’ll learn how to communicate your service criteria clearly, design effective referral forms, respond confidently to challenging referrals, and use data to drive continuous improvement.

Through real-world scenarios and interactive quizzes, you’ll build the skills to safeguard your volunteers, service users, and organisational reputation—ensuring your service remains focused, effective, and sustainable.

In this course, you’ll learn…

How to improve the design of your referral form
How to respond to and monitor referrals
How to say no to referrals outside your scope
How to improve working relationships with referral agencies
How to improve the marketing of your service criteria

Frequently Asked Questions

Our e-learning courses allow you to access our high quality training in a way that suits your schedule and budget. You can access these courses at any time and work through at your own pace.

The structured online courses include reflection exercises, interactive quizzes to test your learning and audio narration for better accessibility.

Click the Sign Up button below to purchase the course. Within 5 working days of receiving your payment, our team will send you an email with the link and password to access your e-learning course. If you have not received your email after 5 working days, please get in touch.

Purchasing this course provides access for one person, and the course link and password should not be shared with others.

Please note that the e-learning platform will not save your progress, but you can move freely between the chapters to resume the course where you left off.

Our paid courses allow access for 6-months. Passwords to access the course are reset regularly, and you will not receive a new password update after this time. If you would like to discuss an extension of access, please contact us.

All the course content within the training platform is provided in written form and audio. Allowing learners to read the course content or listen to it.

Resources embedded in the course can be downloaded. Any file in PDF format is available in a plain text copy upon request.

All training videos have audio narration and closed captions available. We do not have the provision of British Sign Language.

All images have alternative text available, and these are included in the audio narration.

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