New Report: Membership Feedback Highlights 2025
9th December 2025
Following the publication of our Sector Insight Report in October, we’ve launched the Membership Feedback Highlights 2025.
This highlights report shares some of the findings from our 2025 annual membership survey. 30% of our members shared their views of services, activities, strategy and values.
Findings of this survey encourage us to be bolder and louder in our championing of the befriending sector, so we will reflect on the learning of Befriending Week 2025 and seek to identify other opportunities across the UK where we can work with our members to increase sector profile.
Our team would like to express thanks to our members for their comments, compliments and constructive suggestions for how we improve and evolve. Befriending Networks, as a membership organisation, will continue to be informed by and shaped by the needs, experiences and perspectives of our members.
We are always open to feedback, create regular opportunities for feedback, and encourage members to work alongside us. Throughout 2026, we will continue this approach as we seek to review, develop and adapt our activities and services in line with our strategic plan and the financial resources available to us.
What’s in the report?
- Key findings from the survey, including which parts of our support members find most valuable
- Areas where we’re doing well
- Areas where we can make improvements and how we plan to implement these improvements
Some key findings
- Members rated their overall satisfaction with the support they receive from Befriending Networks as 4.7 out of 5.
- 93% of members were likely to recommend membership of Befriending Networks to other organisations.
- 93% of members considered Befriending Networks membership as good value for money.
- Our Top 5 Most Valued Activities were:
- Training Courses
- Website and Digital Resources
- Good Practice Guides
- Befriender Training Toolkit
- One-to-One Membership Support Enquiries
Download the Report
